News & Insights

Recent Case of Interest where Alleged Disability Discrimination by Truist Bank about a Chucky Doll and Subsequent Actions Leads to Federal Lawsuit

Jul 1, 2025

In Jones v. Truist Bank, No. 5:25-cv-00268-FL (E.D.N.C. May 21, 2025), a former employee has filed a suit alleging that Truist Bank engaged in unlawful disability discrimination and retaliation in violation of federal law. Plaintiff Debra Jones claims that shortly after beginning her role as a Relationship Banker in April 2024, a manager who was aware of her mental health conditions—and of her specific fear of dolls—placed a Chucky doll on her office chair, triggering a severe emotional response. She was allegedly diagnosed with PTSD and placed on medical leave. Upon her return, with approved accommodation to leave early for medical treatment, she alleges that her supervisors mocked her condition, discussed her accommodations in front of colleagues, restricted her flexibility, and treated her less favorably than coworkers without disabilities.

Jones further claims that multiple supervisors contributed to a hostile work environment, and that the mistreatment escalated after she reported discrimination to Human Resources. She alleges she was publicly reprimanded, threatened with termination, and denied the scheduling flexibility previously approved for her medical needs. She also contends that coworkers who made similar mistakes were not disciplined as harshly, demonstrating disparate treatment based on her disability. After suffering panic attacks and being placed on additional medical leave, she was told to retrieve her personal belongings—an act she interprets as constructive discharge. The complaint includes claims under the Americans with Disabilities Act and Title VII, along with claims for intentional and negligent infliction of emotional distress and negligent supervision. Jones seeks damages for emotional distress, lost wages, and other harm. This case will be one to watch as it develops, particularly in the context of employer obligations under federal disability laws and protections for employees with alleged mental health conditions.

No information in this communication is intended to constitute specific legal advice. For specific legal advice, please contact an attorney, and if you have any such questions or would like more information about this issue, please contact William “Pat” Huttenbach at 713.752.8616, or email at phuttenbach@craincaton.com.

Thanks,

Pat

Truist Bank Employee Lawsuit